You may return unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in Canada only. We DO NOT ship to the U.S. or Internationally.
All orders are shipped through Canada post and should arrive in 3-5 business days, however some orders to distant provinces (relative to Ontario) have taken up to 10 business days.
Shipping rates are calculated based on province or territory of destination:
ON, QC: $15 shipping. Orders over $100 are shipped free.
BC, AB, SK, MB: $20 shipping. Orders over $100 are shipped free.
NB, NS, NL, PEI: $20 shipping. Orders over $100 are shipped free.
YT, NT, NU: $20 shipping. Orders over $100 are shipped free.
Destinations that are defined as remote by Canada Post present special challenges for shipping and delivery and are charged $30 shipping, however orders over $150 are shipped free.
The following is a list of the first 3 digits of postal codes that are defined as remote, and therefore subject to our remote regions shipping policy:
T0A, T0B, T0C, T0G, T0H, T0J, T0K, T0L, T0M, T0P, T0V, T1L, T1W, T9H, T9K
V0A, V0B, V0C, V0J, V0K, V0L, V0M, V0N, V0P, V0R, V0S, V0T, V0V, V0W, V0X
R0A, R0B, R0C, R0D, R0E, R0F, R0G, R0H, R0I, R0J, R0K, R0L, R0M
E1W, E1X, E3Y, E3Z, E4A, E4B, E4C, E4E, E4G, E4H, E4J, E4K, E4L, E4M, E4N, E4P, E4R, E4S, E4T, E4V, E4W, E4X, E4Y, E4Z, E5A, E5B, E5C, E5E, E5G, E5H, E5J, E5K, E5L, E5M, E5N, E5P, E5R, E5S, E5T, E6A, E6B, E6C, E6E, E6G, E6H, E6J, E6K, E6L, E7A, E7B, E7C, E7E, E7G, E7H, E7J, E7K, E7L, E7M, E7N, E7P, E8A, E8B, E8C, E8E, E8G, E8J, E8K, E8L, E8M, E8N, E8P, E8R, E8S, E8T, E9A, E9B, E9C, E9E, E9G, E9H
A0A, A0B, A0C, A0D, A0E, A0F, A0G, A0H, A0I, A0J, A0K, A0L, A0M, A0N, A1K, A1L, A1M, A1S, A1T, A1U, A1V, A1W, A1X, A1Y, A1Z, A2A, A2B, A2C, A2D, A2E, A2F, A2G, A2H, A2I, A2J, A2K, A2L, A2M, A2N, A5A, A5B, A5C, A5D, A5E, A5F, A5G, A5H, A5I, A5J, A5K, A5L, A5M, A5N, A5O, A5P, A5Q, A5R, A5S, A5T, A5U, A5V, A5V, A5W, A5X, A5Y, A5Z, A6A, A6B, A6C, A6D, A6E, A5F, A6G, A6H, A6I, A6J, A6K, A6L, A6M, A6N, A6O, A6P, A6Q, A6R, A6S, A6T, A6U, A6V, A6W, A6X, A6Y, A6Z, A7A, A7B, A7C, A7D, A7E, A7F, A7G, A7H, A7I, A7J, A7K, A7L, A7M, A7N, A7O, A7P, A7Q, A7R, A7S, A7T, A7U, A7V, A7W, A7X, A7Y, A7Z, A8A
B0C, B0D, B0E, B0F, B0G, B0H, B0I, B0J, B0K, B0L, B0M, B0N, B0O, B0P, B0P, B0Q, B0R, B0S, B0T, B0U, B0V, B0W
Northwest Territories and Nunavut
X0A, X0B, X0C, X0E, X0G
P0T, P0V, P0W, P0X, P0Y, P0Z, P8T
G0C, G0D, G0E, G0H, G0I, G0J, G0W, G4T, G4U, G4V, G5J, G8E, G8F, G8G
S0A, S0C, S0E, S0G, S0H, S0J, S0K, S0L, S0M, S0N, S0P